Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Itil v3 or v4 best practices knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will oversee the ITSM governance and operational model, ensuring alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT operations and governance, particularly in incident, change, and problem management, while fostering a collaborative and inclusive work culture

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness by defining evidence standards and ensuring ongoing compliance.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will oversee the ITSM governance and operational model, ensuring alignment with ITIL best practices. The ideal candidate will possess extensive experience in IT operations and governance, particularly in incident, change, and problem management, while fostering a collaborative and inclusive work culture.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • ITIL v3 or v4 best practices knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • Strong executive communication skills
  • Experience with large-scale IT transformation
  • Ability to balance control with agility
  • Partnering with Internal Audit teams
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs
  • ITIL certification (Intermediate, Managing Professional, or equivalent)

Work Rights

Not specified

Tailored Resume

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