Spanish/english (bilingual) - Telephone Banker Associate - Inbound Call Center 1st And 2nd Shift
Bank of America (GHR)
Fort Worth, US
On-site
Spanish and english fluency required
Credit and short term lending assistance
Sales and service opportunities identification
This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals
Job Summary
This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Key responsibilities include addressing card servicing and sales opportunities, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
Job expectations include building, deepening and retaining relationships, managing risk and creating a positive client experience.
Matching Summary
This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Skills & Requirements
Must-have
Spanish and English fluency required
Credit and short term lending assistance
Sales and service opportunities identification
Risk management in transactions
Positive client experience creation
Nice-to-have
Passion, commitment, and drive
Teamwork and flexibility
Ongoing performance feedback
Comfort with change and learning
Key Requirements
Fluent in Spanish and English (speak, write & read)
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent