Greets patients and guests courteously, initiates scheduling, and completes the check-in process/admission for patients
Job Summary
Greets patients and guests courteously, initiates scheduling, and completes the check-in process/admission for patients.
Obtains and verifies accurate identification and demographic data, assists in accurate reimbursement, and maintains patient information confidentiality.
Responsible for point-of-service collections, insurance verification, and improving patient satisfaction through professional representation.
Matching Summary
Greets patients and guests courteously, initiates scheduling, and completes the check-in process/admission for patients.
Skills & Requirements
Must-have
patient registration and admission process
obtain and verify accurate identification
point-of-service collections
verify insurance via electronic verification
represent the company professionally
computer skills and dexterity for data entry
Nice-to-have
improves patient satisfaction
adapt behavior to specific patient population
exercise sound judgment in handling difficult situations
work collaboratively with other departments
Key Requirements
High school diploma or equivalent
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Preferred