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JLL is seeking a Service Ambassador Lead in Singapore, responsible for enhancing the occupant experience across facilities by managing soft services, event coordination, and team leadership. The ideal candidate will have a background in hospitality or guest relations, along with strong organizational and communication skills.
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Job Summary
The role involves developing strategies to enhance the overall experience of occupants through world-class services and technology.
Candidates must manage soft services such as cleaning, pest control, and landscaping while ensuring compliance with service level agreements.
The position requires leading a team of ambassadors, conducting audits, and executing end-to-end event support for client premises.
Matching Summary
Match Score: 75
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JLL is seeking a Service Ambassador Lead in Singapore, responsible for enhancing the occupant experience across facilities by managing soft services, event coordination, and team leadership. The ideal candidate will have a background in hospitality or guest relations, along with strong organizational and communication skills.
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Skills & Requirements
Must-have
4 to 5 star Hotel experience
Tier 2 Airline industry background
F&B industry experience
Team leadership and training
Soft services management
Event planning and execution
Vendor relationship management
Nice-to-have
Strong problem-solving skills
Ability to work under pressure
Computer savviness
Occupational safety knowledge
Continuous improvement mindset
Data analytics proficiency
Innovation in service delivery
Key Requirements
Mid-level experience from 4 to 5 star Hotel / Tier 2 Airline / F&B industry
Proven experience in guest relations within a corporate environment
Strong customer service and communication skills
Knowledge of facility management principles
Excellent organizational and multitasking abilities