Front Office Associate

Fallsviewcasinoresort

Niagara Falls, Ontario, Canada
Contract $21.99; not specified; not specified ph
Not specified in the job description.
World class guest service
High volumes of guest interactions
Reacting to business fluctuations
Fallsview Casino Resort is seeking a Front Office Associate to deliver personalized guest services at their hotel in Niagara Falls, Ontario. The role requires strong communication skills and a commitment to high service standards, with responsibilities including guest registration, payment handling, and assisting with reservations

Job Summary

  • The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience.
  • The job involves performing a variety of skilled tasks to assist guests with their registration and departure and handling various payment methods.
  • The ideal candidate has a Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel.

Matching Summary

Match Score: 85

Fallsview Casino Resort is seeking a Front Office Associate to deliver personalized guest services at their hotel in Niagara Falls, Ontario. The role requires strong communication skills and a commitment to high service standards, with responsibilities including guest registration, payment handling, and assisting with reservations.

Salary

Contract $21.99; Not specified; Not specified

Skills & Requirements

Must-have

  • world class guest service
  • high volumes of guest interactions
  • reacting to business fluctuations
  • working safely and in compliance
  • supporting a 24/7 operation

Nice-to-have

  • delighting guests with personalized service
  • sense of urgency and accountability
  • high level of integrity and confidentiality
  • attention to detail and high service standards
  • ability to speak multiple languages

Key Requirements

  • Hotel Restaurant Management Diploma
  • one year of hotel front desk experience
  • 4 Diamond luxury hotel experience
  • Experience using LMS
  • knowledge of Momentum Card Levels
  • Working knowledge of Hotel Property Management Systems
  • Knowledge of Niagara Falls and surrounding areas

Work Rights

Not specified

Tailored Resume

Cover Letter