Principal Lead - Microsoft Dynamics Contact Centre
NCS Group Australia
Brisbane, Australia
On-site
Microsoft dynamics 365 contact centre
Dynamics 365 ce solution expertise
Power platform and azure landscape architecture
NCS is making significant investments to develop our Contact Centre business and is seeking a dynamic leader to grow our capabilities that will underpin our market growth
Job Summary
NCS is making significant investments to develop our Contact Centre business and is seeking a dynamic leader to grow our capabilities that will underpin our market growth.
This role is central to our growth strategy, involving high-level activities across the entire customer lifecycle.
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time.
Matching Summary
NCS is making significant investments to develop our Contact Centre business and is seeking a dynamic leader to grow our capabilities that will underpin our market growth.
Skills & Requirements
Must-have
Microsoft Dynamics 365 Contact Centre
Dynamics 365 CE solution expertise
Power Platform and Azure landscape architecture
Client-facing role
Pre-sales consulting and proposal writing
Nice-to-have
Innovation and collaboration focus
Curiosity, creativity and resilience
People and business leadership experience
Key Requirements
Expert level knowledge & experience with Microsoft Dynamics Contact Centre
Architectural experience across Dynamics, Power Platform and Azure