The Cigna Group is seeking a Customer Engagement Strategist to enhance customer experiences through data-driven engagement strategies. The ideal candidate will have extensive experience in customer engagement across multiple channels, strong communication skills, and a collaborative mindset
Job Summary
Drive measurable behavior change by identifying, testing, and scaling high-value customer engagement opportunities aligned to business, product, and digital priorities.
Design and map end-to-end, multichannel customer journeys across email, SMS, push, web, mobile, and offline touchpoints.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
Matching Summary
Match Score: 85
The Cigna Group is seeking a Customer Engagement Strategist to enhance customer experiences through data-driven engagement strategies. The ideal candidate will have extensive experience in customer engagement across multiple channels, strong communication skills, and a collaborative mindset.
Salary
Base: 108,400 - 180,600 USD / yearly; Bonus/Equity: annual bonus plan; Benefits: comprehensive range of benefits, including medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days of paid time off per year and paid holidays
Skills & Requirements
Must-have
Drive measurable behavior change
Data-driven engagement strategies
Multichannel customer journeys
Lead A/B/n experimentation
Agile or rapid test-and-learn environments
Nice-to-have
Collaborative, growth-oriented mindset
Behavioral science principles application
Tools such as Confluence, Jira, Figma
Key Requirements
5 years of experience in consumer or customer engagement strategy
Experience in product marketing, customer relationship marketing
Hands-on experience designing and executing direct-to-consumer behavior change initiatives
Strong written and verbal communication skills
Working knowledge of behavioral science principles