Customer Success Specialist – Phone/chat/case Mgmt

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Pasig City, Philippines
Phone, chat, and case management
Troubleshoot software issues
In-depth product knowledge
As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization

Job Summary

  • As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.
  • Our Customer Success Specialists rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products.
  • Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company.

Matching Summary

As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.

Skills & Requirements

Must-have

  • phone, chat, and case management
  • troubleshoot software issues
  • in-depth product knowledge
  • client-facing problem solving
  • Windows workstation and server environments
  • English written and verbal communication

Nice-to-have

  • innovative, enthusiastic, and creative
  • act with full ownership
  • empowering and educating clients
  • tech savvy
  • drive for client success

Key Requirements

  • 2+ years experience in technology
  • client service experience
  • Proficient in Windows environments
  • Familiar with database types
  • Troubleshoot, test, report, document, install, train
  • Tech savvy

Work Rights

Not specified

Tailored Resume

Cover Letter