$119,765.00 - $140,900.00; not specified; not spec...
3 days onsite
Independent oversight
Refund execution validation
Customer notification verification
U.S. Bank is seeking a Senior Specialist for Customer Remediation Assurance to oversee customer remediation events, ensuring accuracy and compliance with regulations. The role emphasizes independent verification, documentation, and collaboration, requiring significant experience in risk management, audit, and data analysis
Job Summary
The Customer Remediation Quality Assurance (CR QA) Senior Specialist is responsible for performing independent, post‑execution oversight of customer remediation events to confirm that refunds, adjustments, and customer notifications were executed accurately and in accordance with approved remediation requirements.
This position supports a strong risk‑management posture through transparent validation, consistent methodologies, and detailed work‑paper documentation.
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.
Matching Summary
Match Score: 85
U.S. Bank is seeking a Senior Specialist for Customer Remediation Assurance to oversee customer remediation events, ensuring accuracy and compliance with regulations. The role emphasizes independent verification, documentation, and collaboration, requiring significant experience in risk management, audit, and data analysis.
Salary
$119,765.00 - $140,900.00; Not specified; Not specified
Skills & Requirements
Must-have
independent oversight
refund execution validation
customer notification verification
approval and governance validation
non-monetary remediation validation
data integrity and documentation
Nice-to-have
strong risk management posture
credible challenges to business line
mentorship and collaboration focus
strong analytical and critical thinking
Key Requirements
Bachelor's degree or equivalent work experience
8+ years of applicable experience
5+ years in Compliance, Risk Management, Audit, Data Analysis, Banking Operations, or Customer Remediation
Experience reading SQL, Python, SAS, or equivalent data extraction logic
Familiarity with harm calculations, waterfall methodologies, exclusion logic, and remediation frameworks
Ability to manage multiple concurrent remediation reviews