Responsable Performance & Qualité Opérationnelle (h/f)

Otis

Nanterre, France
Kpi performance analysis
Iso 9001 certification maintenance
Continuous improvement initiatives
This role serves as a key partner to installation and service teams to drive operational performance and customer satisfaction

Job Summary

  • This role serves as a key partner to installation and service teams to drive operational performance and customer satisfaction.
  • The incumbent is responsible for maintaining ISO 9001 certification and ensuring compliance with elevator regulations through regular audits.
  • Otis offers a diverse global team environment with opportunities for leadership development and an Employee Scholar Program.

Matching Summary

This role serves as a key partner to installation and service teams to drive operational performance and customer satisfaction.

Skills & Requirements

Must-have

  • KPI performance analysis
  • ISO 9001 certification maintenance
  • Continuous improvement initiatives
  • Customer experience deployment
  • Process audit execution

Nice-to-have

  • Cross-functional collaboration skills
  • Stakeholder management capabilities
  • Professional English proficiency
  • National mobility willingness

Key Requirements

  • Bac+5 degree or equivalent experience
  • Confirmed experience in operational services or maintenance
  • Ability to analyze KPIs and lead action plans without direct hierarchy

Work Rights

Not specified

Tailored Resume

Cover Letter