Service Excellence Lead

Cushman & Wakefield

Stakeholder management
Process modelling experience
It literacy
Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality

Job Summary

  • Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality.
  • Design and control Business Efficiency models: Service Efficiency & Governance Books, Team Resource Maps, Productivity Indicators.
  • Coordinate Business Efficiency SME and Team Coordinator SME, ensuring direct reports' workload is distributed, prioritized, and followed up.

Matching Summary

Support daily BAU delivery management, service results measurement / evaluation and decisions to improve service quality.

Skills & Requirements

Must-have

  • stakeholder management
  • process modelling experience
  • IT literacy
  • MS Office skills
  • written and verbal communication
  • problem-solving skills
  • analytical skills

Nice-to-have

  • proactive, enthusiastic and willing to learn
  • independent mindset
  • high emotional intelligence
  • continuous improvement focus
  • flexibility during times of change

Key Requirements

  • BSC/MSC degree required
  • 5 years relevant experience in international environment
  • 3 years data processing or real estate experience
  • 1 year reporting or data visualization experience
  • 1 year people management experience
  • English language advanced

Work Rights

Not specified

Tailored Resume

Cover Letter