L2 It Support

AIPL ACQUIRE INTELLIGENCE

Moorebank, NSW, Australia
Microsoft 365 tenant administration
Windows 10/11 and server support
Active directory and entra id
The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment

Job Summary

  • The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment.
  • Responsibilities include administering Microsoft 365 services, managing user lifecycles, and ensuring security compliance across the organization.
  • The position requires strong troubleshooting skills and the ability to collaborate effectively within a professional IT team.

Matching Summary

The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment.

Skills & Requirements

Must-have

  • Microsoft 365 tenant administration
  • Windows 10/11 and Server support
  • Active Directory and Entra ID
  • Endpoint management with Intune
  • Network fundamentals DNS DHCP TCP/IP
  • Security tools and endpoint protection
  • Ticketing and service management systems

Nice-to-have

  • PowerShell scripting capability
  • Azure infrastructure experience
  • Backup and disaster recovery knowledge
  • ITIL Foundation certification
  • Mobile device platform support
  • Compliance and regulatory frameworks

Key Requirements

  • Minimum 3 years IT support experience
  • Relevant IT qualification or equivalent industry experience
  • Strong experience supporting Microsoft ecosystems

Work Rights

Not specified

Tailored Resume

Cover Letter