Agente De Recepción

Sofitel Sydney Wentworth

Mexico City, Mexico
On-site
Bilingual english spanish fluency
Opera cloud or opera system experience
Check-in and check-out procedures
Sofitel Sydney Wentworth is seeking a Reception Agent in Mexico City to provide exceptional service during guest check-ins and check-outs while adhering to hotel policies and maintaining high hospitality standards. The ideal candidate should possess prior experience in a similar role, be bilingual, and have strong interpersonal skills

Job Summary

  • The role involves greeting guests warmly and managing their check-in and check-out processes with sincerity and sophistication.
  • Employees must maintain high-quality interactions while utilizing the Opera Cloud PMS to register guests and handle financial transactions securely.
  • The position requires proactive problem-solving, upselling opportunities, and close collaboration with housekeeping and other departments to create unforgettable guest experiences.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Reception Agent in Mexico City to provide exceptional service during guest check-ins and check-outs while adhering to hotel policies and maintaining high hospitality standards. The ideal candidate should possess prior experience in a similar role, be bilingual, and have strong interpersonal skills.

Skills & Requirements

Must-have

  • Bilingual English Spanish fluency
  • Opera Cloud or Opera system experience
  • Check-in and Check-out procedures
  • Cash handling and credit card processing
  • PCI compliance and data confidentiality

Nice-to-have

  • Upselling and revenue generation skills
  • Strong interpersonal communication abilities
  • Team collaboration and empathy
  • Knowledge of hotel services and amenities
  • Problem-solving for guest complaints

Key Requirements

  • Fluency in English and Spanish
  • Experience with Opera Cloud system
  • Prior receptionist experience preferred

Work Rights

Not specified

Tailored Resume

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