Customer Success Manager - Slack

Salesforce

Base: $123,100 - $227,000 annually; bonus/equity: ...
3+ years customer success or saas experience
Slack certified admin certification
Drive customer adoption and business value
The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure high-value customers achieve significant ROI with Slack

Job Summary

  • The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure high-value customers achieve significant ROI with Slack.
  • This role requires proficiency in using AI agents for automation tasks such as meeting summaries, QBR data collection, and initial health monitoring.
  • Salesforce offers comprehensive benefits including medical, dental, vision, paid parental leave, life insurance, and an employee stock purchasing program.

Matching Summary

The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure high-value customers achieve significant ROI with Slack.

Salary

Base: $123,100 - $227,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 3+ years Customer Success or SaaS experience
  • Slack Certified Admin Certification
  • Drive customer adoption and business value
  • Manage executive stakeholder relationships
  • Conduct maturity assessments and roadmaps

Nice-to-have

  • AI literacy and prompt engineering skills
  • Salesforce product certifications
  • Strong consulting and influence skills
  • Experience with Journey Builder tools
  • Proactive problem-solving mindset

Key Requirements

  • 3+ years relevant industry expertise
  • Slack Certified Admin Certification required
  • Office-flexible with 3 days in-office minimum
  • Cloud/Platform experience with Slack
  • Ability to translate technical concepts to business terms

Work Rights

Not specified

Tailored Resume

Cover Letter