Job Summary

• The Manual Review Fraud Agent performs duties involved in fraud detection and loss prevention, including reviewing customer transactions, fraud claims, and analyzing information to identify and address potential credit card fraud.
• Responsibilities include completing order screening, identifying fraudulent transactions, contacting customers via telephone for verification, and communicating potential process improvements and fraud patterns.
• Benefits include health, time off, wealth building programs, family support, career development, and volunteer opportunities through the 'Taking Care of Our Own' program.

Matching Summary

Skills & Requirements

Key Requirements

• Two or more years of full-time work experience
• At least one year in customer service or call center role
• High school or equivalent needed
• Open availability for 5-day workweek including weekends and holidays

Work Rights