Disputes Analyst I

GLOBAL PAYMENT HOLDING COMPANY

Quezon City, Philippines
Chargeback resolution
Transaction research
Analytical skills
Responsible for research and resolution of customer chargebacks, requiring detailed transaction research and analytical skills

Job Summary

  • Responsible for research and resolution of customer chargebacks, requiring detailed transaction research and analytical skills.
  • Applies bank and card industry regulations and practices in resolving disputes, potentially compiling aggregate statistics to identify patterns.
  • Develops and applies basic skills to research, process, and resolve chargeback/reversal requests for multiple dispute reason codes and card brands.

Matching Summary

Responsible for research and resolution of customer chargebacks, requiring detailed transaction research and analytical skills.

Skills & Requirements

Must-have

  • chargeback resolution
  • transaction research
  • analytical skills
  • documentation of actions
  • card industry regulations

Nice-to-have

  • customer service improvement
  • pattern identification
  • team player
  • adaptable to change

Key Requirements

  • High School Diploma or Equivalent
  • 0-2 years related work experience
  • Working knowledge of association and card industry regulations

Work Rights

Not specified

Tailored Resume

Cover Letter