Service Desk Team Lead

DXC Technology

Adelaide, South Australia, Australia
Service desk team management
L1 support provision
Service desk strategies implementation
Assist in the management and operation of Service Desk team, providing support to the L1

Job Summary

  • Assist in the management and operation of Service Desk team, providing support to the L1.
  • Collaborate with other Stakeholders to understand their Service desk requirements and support design and/or implementation.
  • Participate in the implementation of best practices and process improvements within the Service Desk Environment.

Matching Summary

Assist in the management and operation of Service Desk team, providing support to the L1.

Skills & Requirements

Must-have

  • Service Desk team management
  • L1 support provision
  • Service Desk strategies implementation
  • L1 systems performance and availability
  • Stakeholder collaboration
  • Best practices and process improvements
  • Resource allocation optimization
  • Effective communication

Nice-to-have

  • Embrace change and seize opportunities
  • Advance careers and amplify customer success
  • Support each other and work as a team
  • Deliver excellence for customers and colleagues
  • Continuous learner

Key Requirements

  • Bachelor's degree or equivalent experience
  • 6+ years relevant work experience
  • 2+ years in a similar role
  • Proven infrastructure technology management experience
  • Technical knowledge and teamwork proficiencies

Work Rights

Not specified

Tailored Resume

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