This role involves providing top-notch managed services to clients by proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware
Job Summary
This role involves providing top-notch managed services to clients by proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware.
The successful candidate will ensure all assigned technologies are configured, installed, tested, and fully operational while executing disaster recovery functions to protect client data.
NTT DATA is a global technology leader serving 75% of the Fortune Global 100, offering a diverse workplace where employees can grow and thrive.
Matching Summary
This role involves providing top-notch managed services to clients by proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware.
Skills & Requirements
Must-have
Axway MFT Tools administration
ITIL managed services processes
L3 incident investigation and resolution
Disaster recovery execution and testing
Hybrid onsite technical support
Nice-to-have
Client-first attitude and communication
Automation opportunities exploration
Cross-cultural collaboration skills
Flexibility to work longer hours
Positive outlook under pressure
Key Requirements
Bachelor's degree in information technology or equivalent experience
Extensive experience in medium to large ICT organizations
In-depth knowledge of ITIL processes and managed services