As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal
Job Summary
As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal.
Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation.
World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth; 401(k) and Roth 401(k) with company match; Paid Vacation and Sick Time Off.
Matching Summary
As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal.
Salary
Base: $68,000 - $75,200; Bonus/Equity: additional bonus for hitting CSM targets applies; Benefits: World Class Health Benefits, 401(k) with company match, Paid Time Off, Paid Holidays, Parental Leave, Tuition Reimbursement
Skills & Requirements
Must-have
Manage high-volume portfolio
Scaled engagement strategy
Data-driven insights
Customer advocacy
Salesforce, Gainsight, Outreach
Nice-to-have
Customer-focused
Solutions-oriented
Adaptable and thriving
Collaborative team player
Key Requirements
1-3 years of experience
Managing a high-volume book of business preferred
Strong analytical and organizational skills
Excellent communication and relationship-building skills