Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5 years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities

Job Summary

  • The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.
  • Success plans are developed to outline critical success factors, metrics, and recommendations for designated customers.
  • Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

The role serves as a liaison between Professional Services and Production teams to oversee enterprise-level support activities.

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Functional domain expertise in Financials
  • Account management and adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • 3-5+ years in customer facing services role

Work Rights

Not specified

Tailored Resume

Cover Letter