Customer Service Representative

Sunny Acres Pet Resort

Durham, NC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
On-site
Fluent in human and hound
Juggling phones and customers
Handling cash and cards
Sunny Acres Pet Resort is seeking a Customer Service Representative who is passionate about pets and people, with a focus on creating a welcoming environment for clients. The ideal candidate should possess strong communication skills, customer service experience, and the ability to handle a dynamic work environment

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, touring clients, managing check-ins/check-outs, and handling complaints.
  • Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $15.00/hour DOE + tips.

Matching Summary

Match Score: 85

Sunny Acres Pet Resort is seeking a Customer Service Representative who is passionate about pets and people, with a focus on creating a welcoming environment for clients. The ideal candidate should possess strong communication skills, customer service experience, and the ability to handle a dynamic work environment.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • fluent in human and hound
  • juggling phones and customers
  • handling cash and cards
  • responding to complaints with patience

Nice-to-have

  • people-person and pet-person
  • cool under pressure
  • solve problems faster than a lab

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter