As an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts
Job Summary
As an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts.
The team is comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines.
Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.
Matching Summary
As an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts.
Skills & Requirements
Must-have
Proactive client outreach
Client satisfaction and user training
Secure account renewals
Multi-touch retention process
Resolve client issues
Document client interactions in SFDC
Nice-to-have
Client relations standpoint
Adapt to an enterprise mindset
Positive attitude and desire to learn
Curiosity and shared belief
Key Requirements
Bachelor’s degree on any field
Proficiency in Japanese (N3 or higher)
Business-level English proficiency
Significant previous client-facing experience
High proficiency in Microsoft Excel
Strong background in Sales, Business Development and Client Relations