Vic Field Engineers Team Leader

St Vincent's

Victoria, Australia
Fully remote
5 years desktop infrastructure experience
Leading site-based technical support teams
Windows mobile device troubleshooting
St Vincent's is seeking a Vic Field Engineers Team Leader to oversee a team of field engineers across Victoria, ensuring the delivery of high-quality technical support in a healthcare environment. This leadership role involves both operational management and hands-on technical duties, emphasizing team coordination, incident management, and customer service

Job Summary

  • The role involves leading a local team of field engineers across Victoria to deliver high-quality on-site and remote technical support within St Vincent's facilities.
  • As a working technical lead, the incumbent remains hands-on while coordinating site visits, rostering, and the onboarding of contingent workers for peak workload coverage.
  • This position serves as the primary escalation point for urgent after-hours incidents, requiring clinical awareness and the ability to manage life-critical system disruptions.

Matching Summary

Match Score: 85

St Vincent's is seeking a Vic Field Engineers Team Leader to oversee a team of field engineers across Victoria, ensuring the delivery of high-quality technical support in a healthcare environment. This leadership role involves both operational management and hands-on technical duties, emphasizing team coordination, incident management, and customer service.

Skills & Requirements

Must-have

  • 5 years desktop infrastructure experience
  • leading site-based technical support teams
  • Windows mobile device troubleshooting
  • managing third-party vendors contingent workers
  • 24/7 healthcare incident response

Nice-to-have

  • Microsoft certifications or equivalent qualifications
  • healthcare aged care industry experience
  • ITSM platform familiarity
  • AV nurse call network equipment knowledge
  • major incident response participation

Key Requirements

  • Minimum 5 years experience in desktop infrastructure field engineering
  • Certificate IV in Information Technology or equivalent hands-on experience
  • Current Australian Driver's Licence required for travel
  • ITIL v4 Foundation certification required
  • Demonstrated capability to support 24/7 operations

Work Rights

Not specified

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