It Support Analyst

Megger

Fully remote
Active directory user management
Freshdesk ticketing system experience
Windows 10/11 troubleshooting
This role provides day-to-day desktop support for end users across hardware, software, and network issues

Job Summary

  • This role provides day-to-day desktop support for end users across hardware, software, and network issues.
  • The successful candidate will manage Active Directory accounts and group policies while resolving tickets via Freshdesk.
  • Support is required across multiple sites in the US, Canada, and Mexico with potential on-call availability.

Matching Summary

This role provides day-to-day desktop support for end users across hardware, software, and network issues.

Skills & Requirements

Must-have

  • Active Directory user management
  • Freshdesk ticketing system experience
  • Windows 10/11 troubleshooting
  • Microsoft 365 administration
  • Multi-site remote support

Nice-to-have

  • Bilingual English Spanish skills
  • CompTIA A+ or Network+ certification
  • International user support experience
  • Endpoint management familiarity
  • VPN and remote tool knowledge

Key Requirements

  • 2–5+ years of desktop support experience
  • Strong Active Directory and GPO knowledge
  • Solid Windows OS and networking skills

Work Rights

Not specified

Tailored Resume

Cover Letter