In_manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC
Bangalore, India
10-15 years presales experience
Contact center transformation expertise
Chatbots and voicebots design
The role focuses on leveraging advanced data analytics and intelligent automation to help organizations unlock enterprise insights and drive significant business outcomes
Job Summary
The role focuses on leveraging advanced data analytics and intelligent automation to help organizations unlock enterprise insights and drive significant business outcomes.
Candidates will partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, and commercial inputs for AI-led contact center transformations.
PwC offers a vibrant community of solvers that leads with trust, providing inclusive benefits, flexibility programmes, and mentorship to help employees thrive in work and life.
Matching Summary
The role focuses on leveraging advanced data analytics and intelligent automation to help organizations unlock enterprise insights and drive significant business outcomes.
Skills & Requirements
Must-have
10-15 years Presales experience
Contact Center Transformation expertise
Chatbots and Voicebots design
Real-time agent assist solutions
Speech analytics implementation
Kore.ai or Uniphore platform knowledge
Client stakeholder management
Nice-to-have
Strong storytelling and presentation skills
Experience with enterprise RFP responses
Agile methodology application
Business process automation frameworks
Competitive positioning support
Change management considerations
Key Requirements
Bachelor of Engineering, MBA, or MCA degree
10-15 years of relevant professional experience
Mandatory Agentic Contact Center Delivery skill set