Customer Relationship Representative

Lexus Of Valencia

Valencia, Unknown, Unknown
Customer follow-up calls
Call listening and coaching
Administering employee satisfaction surveys
Leading CR process management at assigned stores by observing, installing, and training approved processes

Job Summary

  • Leading CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • We are part of the Lithia Motors family, the fourth largest auto dealership group in the country with over 180 stores.

Matching Summary

Leading CR process management at assigned stores by observing, installing, and training approved processes.

Skills & Requirements

Must-have

  • Customer follow-up calls
  • Call listening and coaching
  • Administering Employee Satisfaction Surveys
  • Drafting response letters
  • Working knowledge of Performance Dashboard

Nice-to-have

  • Drive to perform and excel
  • Constant improvement mindset
  • Positive team environment

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter