The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence
Job Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
Serve as the business owner / product lead for Field Operations reporting, dashboards, and related systems, ensuring they clearly answer “what do I do next?” for field and dealers.
Co-create and support delivery of field and dealer training (live, virtual, and on demand) that enables effective use of tools, AI-enabled capabilities, and reports.
Matching Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
Skills & Requirements
Must-have
Systems and reporting ownership
AI/GenAI champion
Agile test and learn approach
Cross-functional collaboration
Voice of field and dealer feedback
Nice-to-have
Self-motivated self-starter
Comfortable operating in ambiguity
High ownership mentality
Bias for action and follow-through
Key Requirements
Bachelor’s degree in Business, Marketing, Operations, or related field
5+ years in dealer operations, field operations, training, program management, or service operations
Proven experience leading cross-functional initiatives
Demonstrated ability to bridge business and technical teams
Strong analytical, communication, and storytelling skills