Mgr Customer Service I

Amgen UK

India
Manage customer service teams
Order-to-cash operations oversight
Sap and salesforce experience
The role is responsible for managing day-to-day customer service and order-to-cash operations within the Amgen India hub

Job Summary

  • The role is responsible for managing day-to-day customer service and order-to-cash operations within the Amgen India hub.
  • This position acts as a key execution partner to senior leadership, translating global strategy into operational outcomes.
  • The manager will lead, coach, and develop team leads and agents while fostering a positive and inclusive culture aligned with Amgen's Values.

Matching Summary

The role is responsible for managing day-to-day customer service and order-to-cash operations within the Amgen India hub.

Skills & Requirements

Must-have

  • Manage customer service teams
  • Order-to-cash operations oversight
  • SAP and Salesforce experience
  • Global GCX-OTC standards adherence
  • Cross-functional stakeholder management

Nice-to-have

  • Continuous improvement mindset
  • Change agility and resilience
  • Data-driven decision making
  • Digital tool proficiency
  • Inclusive employee experience focus

Key Requirements

  • Proven people leadership skills
  • Experience with CRM/ERP systems
  • Strong analytical and problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter