Sr. Team Leader, Operations

Concentrix

Bangalore, India
On-site
Collections team leadership
Achieve recovery targets
Monitor daily performance metrics
Lead and manage a team of collection agents to meet or exceed recovery goals

Job Summary

  • Lead and manage a team of collection agents to meet or exceed recovery goals.
  • Monitor daily performance metrics such as Promise-to-Pay (PTP) conversion, Right Party Contact (RPC), and Average Handling Time (AHT).
  • Ensure adherence to compliance and regulatory guidelines during all collection activities.

Matching Summary

Lead and manage a team of collection agents to meet or exceed recovery goals.

Skills & Requirements

Must-have

  • collections team leadership
  • achieve recovery targets
  • monitor daily performance metrics
  • ensure compliance and regulatory guidelines
  • conduct coaching sessions
  • analyze KPI trends
  • prepare and present reports
  • client SLAs and performance parameters

Nice-to-have

  • exceptional customer service
  • develop strong interpersonal relationships
  • integrate with customer vision and values

Key Requirements

  • Minimum 3–5 years of experience in collections
  • at least 1 year in leading a team
  • Graduate in any discipline (bachelor’s degree preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter