Mta Customer Service Representative

Medicaltransportsystems

Baltimore, MD, USA
Base: $21ph; bonus/equity: not specified; benefits...
Onsite
Inbound call handling
Customer service skills
Use of automated call distribution system
The Customer Service Representative manages inbound calls to verify eligibility and coordinate non-emergent transportation using company systems

Job Summary

  • The Customer Service Representative manages inbound calls to verify eligibility and coordinate non-emergent transportation using company systems.
  • Employees receive health, dental, vision insurance, 401(k) with company match, paid time off, holiday pay, and other benefits.
  • The role requires regular attendance, confidentiality, and the ability to handle diverse customer requests professionally.

Matching Summary

The Customer Service Representative manages inbound calls to verify eligibility and coordinate non-emergent transportation using company systems.

Salary

Base: $21/hr; Bonus/Equity: Not specified; Benefits: Health and Life Insurance, Dental and Vision Plans, 401(k) with company match, Paid Time Off, Holiday Pay

Skills & Requirements

Must-have

  • Inbound call handling
  • Customer service skills
  • Use of automated call distribution system
  • Knowledge of Microsoft Outlook and Word
  • Ability to maintain confidentiality
  • Work in office Mon-Fri 8:30am-5pm ET

Nice-to-have

  • Experience in customer service call center
  • Paid training program
  • Flexibility to work weekends and holidays
  • Leadership mentoring opportunities
  • Tuition reimbursement
  • Casual dress environment

Key Requirements

  • High School Diploma or G.E.D.
  • Customer service experience
  • Typing speed of 30 WPM or greater
  • Regular attendance required

Work Rights

Not specified

Tailored Resume

Cover Letter