Service Network Administrator

Assurant Services Australia Pty Limited

Australia
Hybrid
Customer service experience in retail environments
Proficiency in ms office applications
Strong organizational skills with sla/kpi focus
The role supports the Service Network team with system maintenance and communication for business programs across Australia and New Zealand

Job Summary

  • The role supports the Service Network team with system maintenance and communication for business programs across Australia and New Zealand.
  • Candidates will assist with day-to-day queries from the claims team to ensure timely and cost-effective outcomes for clients and consumers.
  • Assurant offers benefits including hybrid working options, volunteering leave, and a cultural day off to celebrate what is important to employees.

Matching Summary

The role supports the Service Network team with system maintenance and communication for business programs across Australia and New Zealand.

Skills & Requirements

Must-have

  • Customer service experience in retail environments
  • Proficiency in MS Office applications
  • Strong organizational skills with SLA/KPI focus
  • Excellent written and verbal communication
  • Experience liaising with service centers

Nice-to-have

  • Technical exposure to electronics or appliances
  • Ability to cover diverse areas flexibly
  • Passion for exceptional customer partnering
  • Analytical and problem-solving skills
  • High level of attention to detail

Key Requirements

  • 12 month fixed term contract
  • Background checks including police check

Work Rights

Not specified

Tailored Resume

Cover Letter