The role serves as the last line of support for customers resolving complex cybersecurity incidents related to Acronis products
Job Summary
The role serves as the last line of support for customers resolving complex cybersecurity incidents related to Acronis products.
Candidates will investigate and remediate technical incidents across software, networking, and hardware environments while ensuring robust cybersecurity practices.
The position offers an opportunity to work in a high-growth environment with a global team focused on innovation and accountability.
Matching Summary
The role serves as the last line of support for customers resolving complex cybersecurity incidents related to Acronis products.
Skills & Requirements
Must-have
2+ years advanced technical support experience
Windows Server log analysis and troubleshooting
Linux/UNIX CLI power user skills
Network traffic analysis with Wireshark
Virtualization expertise VMware Hyper-V KVM
Fluent English written and verbal communication
Nice-to-have
Additional languages Spanish French Portuguese German
Passion for troubleshooting unordinary issues
Ability to prioritize time-sensitive issues
Mentoring junior team members
Developing documentation and knowledge base articles