Associate, Payroll Client Services - Sat- Wed - Amer

nft42T

Remote
$19,650—$44,200 usd; not specified; not specified ...
Fully remote
Payroll customer service experience
Payroll regulatory knowledge
Customer issue resolution
nft42T is seeking an Associate for Payroll Client Services, working remotely from Saturday to Wednesday. The role focuses on managing payroll inquiries, providing customer support, and collaborating with various internal teams to ensure client satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

nft42T is seeking an Associate for Payroll Client Services, working remotely from Saturday to Wednesday. The role focuses on managing payroll inquiries, providing customer support, and collaborating with various internal teams to ensure client satisfaction.

Salary

$19,650—$44,200 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Payroll regulatory knowledge
  • Customer issue resolution
  • Zendesk, Slack, Notion proficiency
  • Team collaboration skills

Nice-to-have

  • Continuous learning in payroll
  • Global employment compliance

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter