Customer Success Associate

NEXTRACKER AUSTRALIA PTY

Base: $55,000 - $70,000 (california); bonus/equity...
Not specified (potentially hybrid or onsite based on job responsibilities)
5+ years relevant experience
Proactive customer engagement
Account growth identification
Nextpower Australia is looking for a Customer Success Associate to enhance customer satisfaction and drive account growth. The ideal candidate will have over five years of relevant experience and a focus on customer advocacy and engagement

Job Summary

  • The role focuses on minimizing churn and converting customers into strong external references while driving overall satisfaction.
  • Employees will present robotic inspection findings to asset managers and lead data-driven discussions during regular account meetings.
  • The company offers a comprehensive benefits package including health care, 401(K) matching, unlimited paid time off, and potential stock compensation.

Matching Summary

Match Score: 85

Nextpower Australia is looking for a Customer Success Associate to enhance customer satisfaction and drive account growth. The ideal candidate will have over five years of relevant experience and a focus on customer advocacy and engagement.

Salary

Base: $55,000 - $70,000 (California); Bonus/Equity: Generous discretionary bonuses; Benefits: Health, dental, vision, 401(K) match, PTO

Skills & Requirements

Must-have

  • 5+ years relevant experience
  • Proactive customer engagement
  • Account growth identification
  • Data-driven discussions
  • Site visit capability

Nice-to-have

  • Cross-functional collaboration skills
  • Strong relationship building
  • Voice of the customer advocacy
  • Team-oriented mindset
  • Product development influence

Key Requirements

  • Minimum 5+ years of relevant experience
  • Highschool Diploma
  • Ability to visit customer sites

Work Rights

Not specified

Tailored Resume

Cover Letter