Call Center Agent | Patient Contact Center| Full Time | Days

Concord Hospital

Concord, US
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Scheduling appointments
Updating insurance information
Assisting patients with medication refills
** Concord Hospital is seeking a full-time Call Center Agent for their Patient Contact Center. This role involves providing empathetic customer service, scheduling appointments, and assisting patients with medication refills while maintaining high performance metrics in a busy call center environment. **

Job Summary

  • The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
  • Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
  • Obtains and verifies insurance and demographic information, reconciles work lists and reports, and facilitates patient care between primary, specialty, and ancillary services.

Matching Summary

Match Score: 75

** Concord Hospital is seeking a full-time Call Center Agent for their Patient Contact Center. This role involves providing empathetic customer service, scheduling appointments, and assisting patients with medication refills while maintaining high performance metrics in a busy call center environment. **

Skills & Requirements

Must-have

  • scheduling appointments
  • updating insurance information
  • assisting patients with medication refills
  • handling high call volume
  • computer and keyboard skills

Nice-to-have

  • knowledge of medical office operations
  • familiarity with medical terminology
  • patient-centered medical home support

Key Requirements

  • High School degree or GED
  • Demonstrated customer service ability
  • Words per minute will be asked upon interview

Work Rights

Not specified

Tailored Resume

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