Customer Success Manager - Core/data Cloud

Salesforce

Hybrid (3 days onsite)
Sales cloud features
Sales processes understanding
Sales cloud automation familiarity
Salesforce is seeking a Customer Success Manager to enhance customer engagement and ensure high-value clients achieve significant returns on their investment through the Signature Success Plan. The ideal candidate will have a strong background in Customer Success, familiarity with Sales Cloud, and excellent communication skills to serve as a trusted advisor

Job Summary

  • The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
  • Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager to enhance customer engagement and ensure high-value clients achieve significant returns on their investment through the Signature Success Plan. The ideal candidate will have a strong background in Customer Success, familiarity with Sales Cloud, and excellent communication skills to serve as a trusted advisor.

Skills & Requirements

Must-have

  • Sales Cloud features
  • Sales processes understanding
  • Sales Cloud automation familiarity
  • AI Literacy and Prompt Engineering Basics
  • Customer Accountability and Value Alignment
  • Strategic Advisory and Stakeholder Management

Nice-to-have

  • Drive adoption of Sales Cloud features
  • Cultivating executive-level relationships
  • AI Engagement Monitoring
  • Collaborative Learning
  • Industry-relevant expertise

Key Requirements

  • Salesforce Certified Administrator (or within 90 days)
  • 3-4 years of relevant industry expertise
  • English proficiency is required

Work Rights

Not specified

Tailored Resume

Cover Letter