Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner
Job Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
The Customer Success Manager is responsible for managing renewals end-to-end, negotiating contracts, and identifying upsell opportunities to drive revenue growth.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.
Matching Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practices
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Trusted advisor executive presence
Collaboration across Sales and Product teams
Driving customer adoption and value realization
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of CSM experience supporting SaaS solutions
2+ years experience with Salesforce CRM
2+ years experience with Gainsight customer success tool
Proven ability to manage enterprise accounts totaling $5M+ ARR