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Amazon is seeking a Manager for Support Engineering in Bengaluru to lead a technical support team focused on enhancing retail operations through automation and efficient issue resolution. The role emphasizes mentorship, collaboration with Program and Operations managers, and continuous improvement of customer experience on Amazon's platforms.
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Job Summary
This role involves leading a technical support team that directly impacts Amazon's global retail operations.
You will drive customer success by resolving complex issues quickly and building automation solutions.
The team values collaboration, accountability, and continuous improvement while leveraging machine learning to scale tasks.
Matching Summary
Match Score: 75
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Amazon is seeking a Manager for Support Engineering in Bengaluru to lead a technical support team focused on enhancing retail operations through automation and efficient issue resolution. The role emphasizes mentorship, collaboration with Program and Operations managers, and continuous improvement of customer experience on Amazon's platforms.
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Skills & Requirements
Must-have
Lead and mentor technical support team
Resolve complex technical issues efficiently
Design automation and self-service tools
Partner with Program and Operations managers
Collaborate with development teams on improvements
Nice-to-have
Experience with machine learning and deep learning
Strong background in system architecture discussions