Senior Customer Service Representative With French

500

Bucharest, Romania
Not specified; annual bonus (target based); compet...
Hybrid
Fluent in french and english
Experience handling conflict situations
Intermediate computer skills with accurate keyboarding
The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentorship

Job Summary

  • The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentorship.
  • Candidates must be fluent in both French and English to effectively support sales teams and handle escalated customer complaints.
  • The role offers a hybrid working schedule at a LEED Platinum certified office in Bucharest, Romania, with comprehensive benefits including life insurance and annual bonuses.

Matching Summary

The Senior Customer Service Representative serves as an experienced point of contact responsible for advanced issue resolution and mentorship.

Salary

Not specified; Annual Bonus (Target based); Competitive compensation package

Skills & Requirements

Must-have

  • Fluent in French and English
  • Experience handling conflict situations
  • Intermediate computer skills with accurate keyboarding
  • ERP systems experience (SAP/JDE/AS400)
  • Minimum 1 year customer service experience

Nice-to-have

  • Proactive problem solving abilities
  • Mentorship and training capabilities
  • Process improvement suggestions
  • Strong relationship building skills
  • Upselling opportunities identification

Key Requirements

  • Fluent French and English language skills
  • Minimum 1 year customer service experience
  • Proficiency in MS Word, Excel, and ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter