Customer Journey Expert - Working Capital Solutions
itinfinance.nl
Netherlands
Hybrid
End-to-end responsibility for solutions
Agile way of working
Technical product development and delivery
ING is seeking a Customer Journey Expert for its Working Capital Solutions team in the Netherlands, responsible for delivering and managing solutions in a hybrid working environment. The ideal candidate will possess strong technical and product knowledge, with a focus on collaboration within agile teams to enhance product delivery
Job Summary
As a Customer Journey Expert, you have an end-to-end responsibility for delivering and managing solutions in systems, services, and channels, working in an Agile squad.
You will be part of a cross-functional team working on the Working Capital Solutions (WCS) transformation, building the next generation WCS platform and changing the way of working with a new Target Operating Model.
We hire smart people like you for your potential and expect you to stay curious, keep learning, and take on responsibility, with opportunities for personal growth and an informal working environment.
Matching Summary
Match Score: 85
ING is seeking a Customer Journey Expert for its Working Capital Solutions team in the Netherlands, responsible for delivering and managing solutions in a hybrid working environment. The ideal candidate will possess strong technical and product knowledge, with a focus on collaboration within agile teams to enhance product delivery.
Skills & Requirements
Must-have
end-to-end responsibility for solutions
Agile Way of Working
technical product development and delivery
bridging IT and business
defining and executing user acceptance tests
monitoring product usage and data
Nice-to-have
entrepreneurial mindset
curious and continuous learning
analytical decision making
resilience and simplifying complexity
pro-active and creative thinking
open and transparent communication
Key Requirements
Master's or bachelor's degree
8 years of working experience
Experience with Trade products (Supply Change Finance, Receivables Finance, Factoring)
Experience with Trade Finance, Lending or Payments
Experience delivering results with IT engineers
Experience implementing new target architecture/operating model