Northern Perth Branches – Customer Banking Specialist (ft And Pt)
CommBank
Whitford, Western Australia, Australia
Ability to ask the right questions
Act with integrity and place customer at centre
Work in busy commercial retail environment
This role serves as the public face of CommBank, delivering a seamless banking experience to over 10 million customers
Job Summary
This role serves as the public face of CommBank, delivering a seamless banking experience to over 10 million customers.
You will build personal connections with customers by conducting meaningful conversations and guiding them through in-branch technology and digital options.
The position involves performing Financial Health Checks, processing loan applications, and proactively calling customers to invite them into the branch.
Matching Summary
This role serves as the public face of CommBank, delivering a seamless banking experience to over 10 million customers.
Skills & Requirements
Must-have
Ability to ask the right questions
Act with integrity and place customer at centre
Work in busy commercial retail environment
Process applications for personal loans and credit cards
Perform Financial Health Checks
Nice-to-have
Passion for service excellence
Comfortable working independently
Proactive community engagement skills
Holistic solution provider mindset
Strong rapport building abilities
Key Requirements
Availability for predetermined full-time or part-time rosters
Genuine passion for putting customer needs first
Ability to refer customers to specialist team members