German-speaking Quality Coach

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; home office al...
Hybrid
German language proficiency mandatory
It service desk level 1 experience
Servicenow genesys power bi knowledge
The role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk

Job Summary

  • The role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk.
  • Candidates must possess a minimum of two years of IT Service Desk Level 1 experience and mandatory German language skills.
  • The company offers hybrid working support, a monthly cafeteria allowance, private health insurance, and extensive learning opportunities.

Matching Summary

The role involves monitoring agent interactions and providing timely coaching to ensure high-quality performance within the IT Service Desk.

Salary

Monthly gross 44.200 HUF cafeteria; Home office allowance provided; Private Health Insurance Generali Premium Package after 6 months

Skills & Requirements

Must-have

  • German language proficiency mandatory
  • IT Service Desk Level 1 experience
  • ServiceNow Genesys Power BI knowledge

Nice-to-have

  • Additional language skills advantageous
  • AI sentiment analysis experience
  • Strong growth mindset and ownership

Key Requirements

  • Minimum 2+ years IT Service Desk Level 1 experience
  • Bachelor's degree preferred
  • Mandatory German language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter