Call Center Representative – Roadside Assistance

AAA (Automobile Club)

Base: $18.85ph; weekend shift differential: + 10% ...
Fully remote
Prior customer service experience required
High school diploma or ged required
Ethernet internet connection mandatory
AAA is seeking a remote Call Center Representative for their Roadside Assistance team, where the individual will support members in distress while delivering exceptional customer service. The role requires strong communication skills and a compassionate demeanor, along with comprehensive training and various performance incentives

Job Summary

  • This role serves as the first point of contact for AAA members facing distress on the roads, ensuring they receive immediate attention and legendary service.
  • The position requires working in a fast-paced 24/7 remote environment where representatives must document details accurately while maintaining a compassionate demeanor during high-intensity calls.
  • Employees receive comprehensive training, competitive starting pay with scheduled increases, and remarkable benefits including health coverage, 401(K) match, pension, and tuition assistance.

Matching Summary

Match Score: 85

AAA is seeking a remote Call Center Representative for their Roadside Assistance team, where the individual will support members in distress while delivering exceptional customer service. The role requires strong communication skills and a compassionate demeanor, along with comprehensive training and various performance incentives.

Salary

Base: $18.85/hour; Weekend Shift Differential: +10% ($20.74/hr); Bilingual Bonus: +$1.00/hr; Tenure Increases: Up to $2.25/hr between 6-18 months

Skills & Requirements

Must-have

  • Prior customer service experience required
  • High school diploma or GED required
  • Ethernet internet connection mandatory
  • Ability to talk and type simultaneously
  • Compassionate demeanor under pressure

Nice-to-have

  • Bilingual English/Spanish fluency preferred
  • Previous call center experience a plus
  • Strong empathy for distressed members
  • Advanced computer and multi-tasking skills
  • Comprehensive understanding of GPS systems

Key Requirements

  • High School diploma or GED
  • Prior customer service experience
  • Direct Ethernet internet connection capability
  • Proficiency in Microsoft Teams and Outlook
  • Ability to navigate multiple systems while talking

Work Rights

Not specified

Tailored Resume

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