Technical Support Delivery Analyst- Recruiting

quantumnovahub.sbs

Pune, India
Hybrid (at least 50% in-office)
Saas software support
Customer support experience
Human capital management cases
The Technical Support Delivery Analyst position at Workday in Pune, India focuses on providing exceptional customer support for Human Capital Management software. Candidates should have at least 4 years of experience in SaaS software support and be prepared to work on a shift rotation schedule, with a hybrid work model that includes in-office time

Job Summary

  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

The Technical Support Delivery Analyst position at Workday in Pune, India focuses on providing exceptional customer support for Human Capital Management software. Candidates should have at least 4 years of experience in SaaS software support and be prepared to work on a shift rotation schedule, with a hybrid work model that includes in-office time.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions support
  • 24x7 coverage
  • regional shift pattern

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • adaptability
  • passion
  • Knowledge Centered Service

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • Talent Management solutions support
  • engage and coordinate multiple teams

Work Rights

Not specified

Tailored Resume

Cover Letter