TransUnion is seeking a SaaS Customer Experience Consultant to provide first-line support for their standard customers, ensuring that their fraud and identity platforms meet service level agreements. The role involves managing customer projects, delivering operational support, and communicating effectively with clients to identify solutions
Job Summary
As a SaaS Customer Success Consultant, you will ensure global solutions meet service level agreement standards.
You will manage customer initiatives and deliver successful project outcomes.
This remote position offers the opportunity to work with pioneering products and cutting-edge technology.
Matching Summary
Match Score: 85
TransUnion is seeking a SaaS Customer Experience Consultant to provide first-line support for their standard customers, ensuring that their fraud and identity platforms meet service level agreements. The role involves managing customer projects, delivering operational support, and communicating effectively with clients to identify solutions.
Skills & Requirements
Must-have
first line support expertise
project management skills
analytical and quantitative skills
Nice-to-have
experience in fraud management
ability to work with remote teams
fluency in Spanish or Portuguese
Key Requirements
Bachelor’s degree in business or computer science
3+ years of consultancy or project management experience