Customer Experience Expert T01-t06

Pluxee

Remote
**
Customer journey mapping expertise
Feedback management methodology
Customer experience dashboard creation
** Pluxee is seeking a Customer Experience Expert to enhance customer and agent experiences within a global employee benefits organization. The ideal candidate should possess expertise in customer journey mapping, feedback management, and strong collaboration skills, with a focus on delivering exceptional customer-centric solutions. **

Job Summary

  • Guarantees delivery of best in class Customer Experience and manages strong supporting processes to continuously improve Agent's soft and hard skills.
  • Improves Customer Journeys together with Marketing, Digital, IT and monitors Customer Experience KPI’s Dashboard.
  • Be part of a multicultural team that moves as one in a fast paced and innovative environment, embracing wellbeing and work-life balance.

Matching Summary

Match Score: 75

** Pluxee is seeking a Customer Experience Expert to enhance customer and agent experiences within a global employee benefits organization. The ideal candidate should possess expertise in customer journey mapping, feedback management, and strong collaboration skills, with a focus on delivering exceptional customer-centric solutions. **

Skills & Requirements

Must-have

  • Customer Journey mapping expertise
  • Feedback Management methodology
  • Customer Experience Dashboard creation
  • Customer Care supporting processes knowledge

Nice-to-have

  • Digital and AI awareness
  • Cultivates innovation
  • Customer focus
  • Collaborates effectively
  • Drives Results

Key Requirements

  • Proven experience >3 years in building Customer Experience approach
  • Experience in service BtoB or BtoC industry
  • BA degree and MBA preferred

Work Rights

Not specified

Tailored Resume

Cover Letter