Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $95,000 usd - $14...
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Ai-powered talent acquisition workflows
Customer success framework
Ai value realization
** Workday is seeking a Specialized Customer Success Manager for Talent AI, based in Atlanta, Georgia, to drive customer adoption and value realization in AI-powered Talent Acquisition. The ideal candidate will have a strong background in customer-facing services, talent acquisition, and AI/ML solutions. **

Job Summary

  • As a Specialized Customer Success Manager for Talent AI, you will be a customer-facing role at the intersection of AI value realization, Talent Acquisition transformation, and strategic Customer Success.
  • You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, and we offer the trust to take risks, the tools to grow, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Specialized Customer Success Manager for Talent AI, based in Atlanta, Georgia, to drive customer adoption and value realization in AI-powered Talent Acquisition. The ideal candidate will have a strong background in customer-facing services, talent acquisition, and AI/ML solutions. **

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • AI-powered Talent Acquisition workflows
  • Customer Success framework
  • AI value realization
  • Talent Acquisition transformation
  • strategic Customer Success
  • accelerate adoption and customer maturity

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • bold ideas and genuine care

Key Requirements

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR experience
  • 1+ years AI/ML or data-driven products experience
  • Proven expertise in leading complex customer engagements
  • Strong experience designing structured success plans
  • Ability to use data and metrics to prioritize work
  • Consistent track record of collaborating with customers
  • Excellent verbal and written communication skills
  • Proven ability to engage and collaborate across internal teams
  • Comfortable operating in evolving, incubating environments
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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