Work From Home - Senior Complaints Coordinator - Fdo Escalations - Fraud Account Management Investigations Solutions (famise)

Capital One

Richmond, VA, US
Base: $49,774; bonus/equity: not specified; benefi...
Fully remote
Customer service experience
Fraud account management
Problem solving skills
This role offers the convenience of working virtually from home

Job Summary

  • This role offers the convenience of working virtually from home.
  • You will advocate for customers and resolve complaints while ensuring compliance.
  • Capital One provides a comprehensive benefits program to support your well-being.

Matching Summary

This role offers the convenience of working virtually from home.

Salary

Base: $49,774; Bonus/Equity: Not specified; Benefits: Comprehensive benefits program

Skills & Requirements

Must-have

  • Customer service experience
  • Fraud account management
  • Problem solving skills

Nice-to-have

  • Empathy and compassion
  • Effective communication
  • Flexibility and adaptability

Key Requirements

  • High School Diploma or equivalent
  • 3 years of customer service experience
  • 1 year of financial industry experience

Work Rights

Must live within 100 miles of specified locations

Tailored Resume

Cover Letter