Customer Service Lead

Old Town Animal Hospital

United States, TX, United States
Competitive pyy; performance bonuses available; no...
Not specified
Answer calls and emails promptly
Schedule appointments based on needs
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Lead who will be the primary contact for clients, ensuring exceptional service and communication. The role involves managing appointments, processing patient information, and leading the Client Service Representative team to enhance client experiences

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact, delivering an exceptional client experience.
  • Key responsibilities include managing appointments, triaging inquiries, processing billing, and supervising Customer Service Representative staff.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Lead who will be the primary contact for clients, ensuring exceptional service and communication. The role involves managing appointments, processing patient information, and leading the Client Service Representative team to enhance client experiences.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on needs
  • Update client and patient records accurately
  • Process billing transactions efficiently
  • Supervise and lead CSR staff

Nice-to-have

  • Prior veterinary or healthcare experience
  • Empathy for upset or emotional clients
  • Strong organizational skills in fast pace
  • Ability to lift up to 40 pounds

Key Requirements

  • High school diploma or equivalent work experience
  • Excellent communication skills required
  • Basic proficiency with scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter