Be the first point of contact for member calls and digital channel inquiries, providing accurate and timely support for OMERS pension plans
Job Summary
Be the first point of contact for member calls and digital channel inquiries, providing accurate and timely support for OMERS pension plans.
Analyze data to identify issues, work with appropriate people to problem-solve, and identify ways to streamline processes for better member service.
This role offers the opportunity to develop in-depth technical pension expertise, high-quality customer service skills, and continuous learning investment for career growth.
Matching Summary
Be the first point of contact for member calls and digital channel inquiries, providing accurate and timely support for OMERS pension plans.
Salary
Base: $66,000 per year; Bonus/Equity: Annual Incentive Award; Benefits: Comprehensive employer-paid health benefits, annual wellness credit
Skills & Requirements
Must-have
Bilingual English and French communication
Pension plan administration knowledge
Customer service excellence
Digital channel inquiries
Problem-solving and analysis
Nice-to-have
Positive attitude and personal development
Adaptability in changing circumstances
High integrity and discretion
Collaborative team player
Key Requirements
2+ years of pension benefit administration/client service experience
Bilingualism in English and French required
Post-secondary education/accreditation considered an asset